How do I place an
order?
You can place an
order online with our SSL secure shopping cart. Please read all instructions for
personalizing each item carefully. There are full instructions listed on
every page. Type all of your personalization instructions
into the box labled "personalized text". Do not worry about running out
of room in the box. It will fit an unlimited amount of text into it. If
we have questions concerning your instructions, we will be sure to
contact you with them.
At the end of your checkout you will be
given three options for payment. You
can pay using a credit card, by money order, or through
PayPal. We
accept
Visa, MasterCard, or Discover card.
Once
an order is placed, you will receive an email confirmation. Please
double check all information for accuracy and keep it for your records.
Cancellations and changes must be made within 24 hours of placing your
order.
Can I pay by Money Order?
Absolutely! Just place your order online,
print off a copy of the email receipt that is sent to you and mail your
Money Order within 2 weeks to:
Simply Sublime, Co
101 N Commercial, PO Box 381
Clarks Grove, MN 56016
As soon as we receive your payment we
will process your order and send it out to you. Orders that we have not
received payment on within the 2 week time limit will be automatically
canceled.
May I place my order by
Phone?
We really prefer you to do so online. It
reduces the risk of spelling errors considerably. However, if you are
uncomfortable giving your credit card information over the internet or
have questions about typing in your text request, please give us a call
and we will do everything we can to make the process easier for you. Please Note:
Once you place your order with us we will email you an order
confirmation within a few hours. You need to check this over
carefully for any mistakes in spelling. It is your responsibility to
contact us with any corrections, cancellations or that you did not
receive the order confirmation. If we do not hear back from you by 12:00
midnight central time of the day you placed your order we will assume everything is correct and proceed with your
order. If your item arrives with a mistake that is also shown on your
order confirmation, we cannot offer you a free replacement!
Do I need to add
personalization to the item?
Absolutely not. This gift will be created
just the way you want it. Just write "NONE" or leave blank where it asks
for "Personalized Text" and we will not include any text anywhere on the
item. However, since this item was still made to your specifications, it
is still custom made and therefore cannot be returned.
Where will the
personalization appear on the item?
Unfortunately, it is difficult to
describe since it depends on the item, the amount of text, and the design
chosen. However, the text will be formatted as close to the sample image
text as we possibly can. Of course, if you have a specific location you are shooting for,
mention that during checkout on the box labeled "Special Instructions".
I made a mistake on
the item I ordered. Can I get a replacement?
We understand that
everyone makes mistakes (including us!), especially on spelling and
dates! Take special care when reviewing your order. Check your spelling,
dates and names carefully. In the event that you made an error and need
a replacement, we offer it to you at a 30% discount. Of course, if we
made the error, we will send a replacement item at no charge to you.
What is your turn around time once I
place an order?
You can expect to receive your order
within two - three weeks, but since shipping times may vary, we cannot
make guarantees. During the busier gift giving seasons, please allow up
to four weeks for delivery.
If you need a gift
fast, contact us BEFORE placing your order and talk to a representative
so that we may find ways to expedite your order.
Once your order
has shipped, we will email you a tracking number.
Please understand that
during the busy holiday season, this may not be possible. Only
the orders placed before the posted holiday cutoff date are guaranteed
to be delivered in time for the holidays.
Shipping- Domestic
and International
As a rule, most of our domestic and
Canadian packages are sent via UPS Ground Service.
UPS does not deliver to PO Boxes so
please provide a valid street address when placing your order.
Shipping charges are based on shipping within the continental United
States. Shipment to locations outside the continental United States will
incur additional shipping charges.
Alaska and Hawaii Shipments:
Please note that all shipment to Hawaii and Alaska are required by UPS
to ship via 2-day air and all orders to these states will be adjusted
accordingly. We will email you with the actual shipping amount for
your approval prior to processing your order.
International Shipments:
All International Shipments (excluding Canada) are shipped Via
USPS Priority Mail. We will email you with the actual shipping amount for
your approval prior to processing your order.
Canadian Orders:
All shipments to Canada are sent via UPS Surface. We will email you
with the actual shipping amount for your approval prior to processing
your order. However, your purchase may be
subject to additional duties and charges collected by UPS on behalf of
your country at the time of delivery. Simply Sublime is not responsible
for collection or reimbursement of any of these charges.
Do you offer
Gift Certificates?
Yes!
For the perfect last minute gift, why not
give one of our gift certificates? They make a great last minute gift
idea. They are guaranteed to make the recipient happy. And they carry
a guaranteed Christmas arrival right through December 21 because we
deliver these directly to your e-mail address. Please call 866-656-4488
for more information about purchasing a gift certificate.
Do you offer a
guarantee?
Simply Sublime
believes in the the
quality of every product we sell, therefore, we try to be very
descriptive in the materials used for each item.
Understandably, personalized items cannot be accepted for return
unless they are damaged or flawed. Of course, If we have made an error in the personalization
we will be happy to exchange it free of charge.
Because of the process
used to make our items, even if you order an
item with no personalized text on it, the item is still custom made for
you and is considered "personalized" and cannot be returned.
Who pays for return shipping
costs?
We pay the return shipping costs if the return
or exchange is a result of our error.
When it’s not because of our error, the
customer must pay all costs related to return shipping. After inspecting
the returned merchandise, we will reimburse your credit card for the
purchase price of the items, less the original shipping fee and less a
25% restocking fee.
